Get Your First Screen Running

Overview

This is the fastest way to get started with Digipal.

By the end of this guide, you should have:

one paired screen + one piece of content playing on it

You do not need to create a playlist or schedule yet.

Quick How-to Video

"Get Your First Digipal Screen Running"

Recommended length: 2–3 minutes

Recommended flow:

• Open Digipal player
• Show pairing code
• Pair Screen
• Upload content
• Assign content
• Show finished content playing on TV

What You'll Need

Before starting, make sure you have:

• access to your Digipal account;
• a compatible display;
• a supported player device;
• an internet connection;
• an image, video, or other supported content item to display.

1. Install the Digipal Player

Install Digipal Player on the device connected to your display. Choose the platform that matches your TV, media player, computer, or Android device, then use the Downloads page for the current installation instructions and download options.

Digipal Player is currently available on these platforms:

• Google Play — Install on Android phones, tablets, Android TV, or Google TV devices.
• Amazon App Store — Install on compatible Amazon Fire TV devices and Fire TV Edition displays.
• Android APK — Sideload the player on compatible Android TV boxes, media players, phones, or tablets.
• Windows — Install the Digipal Player desktop app on a Windows 10 or newer display computer.
• macOS — Install the native player on macOS 13 Ventura or newer.

After installation, open Digipal Player to display your pairing code.

2. Find Your Pairing Code

When the Digipal player loads, it displays a 6-character pairing code.

Digipal Player pairing screen showing the six-character code used to connect a screen

Keep this code visible.

You will use it to connect the player to your Digipal account.

3. Pair Your Screen

In the Digipal Customer Portal:

• Open My Screens.
• Select Pair Screen.
• Enter the 6-character code shown on the display.
• Give the screen a useful name.
• Choose the appropriate subscription option.
• Select Pair Screen.

Pair a Screen dialog with the pairing code, screen name, and subscription options

Example

A restaurant might name its first screen:

Front Counter Menu

A hotel might use:

Lobby Welcome Display

A retail store might use:

Front Entrance Promotion

4. Add Content

Follow these three steps to add your first item from My Content.

How to Add Content

5. Assign Content to Your Screen

Return to My Screens.

Find the screen you paired.

Locate Assigned Content.

You can either:

Use the dropdown

Open Assigned Content and choose your content.

or:

Browse visually

Select the folder icon beside Assigned Content to open the content browser.

Choose the content and select Use this content.

Assign content to a Digipal screen using the Assigned Content dropdown selector or content browser

6. Confirm Playback

Once the screen receives its content assignment, check the physical display.

Your content should begin playing.

In My Screens, you can also check the screen's:

Assigned Content

and:

Now Playing

If no override is active, these will normally refer to the same content.

Digipal screen card confirming playback with Now Playing and default assigned content

What's Next?

Once your first content is playing, you can begin exploring:

• Playlists;
• Schedules;
• Groups;
• Design Studio;
• additional screen controls.

A good next step is:

• Create Your First Playlist

Troubleshooting

My screen says Offline

Check that the Digipal player has internet access and is still running.

See Why Is My Screen Online or Offline?

My content isn't playing

Check:

• Is the screen Online?
• Is the correct item selected under Assigned Content?
• Does Now Playing show something different?
• Is an override currently active?

I paired the wrong screen

Screen management and removal options are covered in Screens & Displays.